Privacy Policy
Last updated: 2026-07-16 This Privacy Policy explains how Crystalanchor collects and uses information from people who use our Services or engage with us (a "user" or "users"). "Services" means our websites at crystalanchor.com (the "Sites") and our Crystalanchor game application (the "App"). We're also called "Company," "we," "us," and "our" throughout this policy. This Privacy Policy covers information we collect, use, disclose and store about users on our Services, in email and text messages between you and us, and anywhere else you interact with us. PLEASE READ THIS CAREFULLY. IF YOU DON'T AGREE WITH OUR POLICIES AND PRACTICES, DON'T USE THE SITE.
CHILDREN
Some of our Services work for kids under 13, others are for people over 13. When we collect information from child-directed sections, we follow the Children's Online Privacy Protection Act (COPPA). We don't usually ask anyone under 13 for personally identifying information like their name, email, phone number, birthdate, or address. People 13 and older might need to provide personal info to use certain parts of our Services—like signing up for our newsletter, using a contact form, making a purchase, or subscribing to our game. Those sections have age gates to keep kids under 13 out. We take children's privacy seriously. Crystalanchor doesn't knowingly collect or use personal information from users under 13 except where COPPA allows it. If we accidentally collect personal information from someone under 13, we'll notify their parent if possible and delete everything about that child. We'll stop collecting their data too.
WHAT INFORMATION DO WE COLLECT?
Automatic collection. When you use our Services, we may collect information automatically to analyze and improve how things work. This doesn't identify you personally. We gather things like device properties, IP address, MAC address, unique device identifiers, software platform, firmware, phone carrier, internet service provider, search terms, pages you visit, how long you use the site, location data, and other non-personal info that helps us run things better. This applies to all users, including kids under 13. Information we ask for. To use certain parts of our Services, we request specific details. For example, customer support needs your name and email. Newsletter signup asks for name, email, birthdate, and country. Online contests ask for name, email, and birthdate. Account registration requires name, address, email, password, and billing address. When you buy from our shop, we get your name and billing address. We don't handle payment information like credit card numbers ourselves. A third-party service processes all orders, subscriptions, purchases, and transactions. They have their own terms and privacy policies that we're not responsible for. You should review their policies before buying anything through our Services.
THIRD PARTIES THAT MAY HAVE ACCESS TO USER INFORMATION
We work with third parties to keep our Services running smoothly, communicate with you, process orders, and improve your experience. They're contractually required to keep your information private and use it only for what we tell them to do. Here's who we work with: Amplitude: https://amplitude.com/privacy Cleeng (subscriber management for game memberships): https://cleeng.com/privacy-policy. Cloudflare (website performance and security): https://www.cloudflare.com/privacypolicy/. Emma (email marketing when you subscribe to our newsletter): https://myemma.com/legal/privacy-notice/. Google Analytics (analyzes and optimizes site performance): https://support.google.com/analytics/answer/6004245. Opt out here: https://tools.google.com/dlpage/gaoptout?hl=en. Google Workspace (email service for customer support): https://policies.google.com/privacy?hl=en_ca. Help Scout (customer service software): https://www.helpscout.com/company/legal/privacy/. Shopify (handles shop purchases): https://www.shopify.com/ca/legal/privacy. Singular: https://www.singular.net/privacy-policy/ Vimeo: https://vimeo.com/privacy WunderBox (app backend platform for managing content): https://www.wunderbox.tv/privacy-policy.
HOW WE USE USERS' INFORMATION
We collect and use your information for these reasons: Responding to support questions. Sending newsletters. Contacting contest winners. System administration, troubleshooting, data analysis, and testing to keep Services working. Analyzing how people use our Services to improve experience and display content properly for your device. Keeping our Services safe and secure. Notifying you of changes to the Services. Geo-based redirects. Managing subscriptions to our game application. Fulfilling purchases and age screening.
COOKIES
Note: The App doesn't use cookies. This section is about the Sites only. Cookies are small text files that websites store on your computer or device. They help websites function, work more efficiently, and give owners usage information. Our Sites use third-party cookies to tell you apart from other users, use network resources better, manage traffic, protect against malicious activity, and let you buy from our shop. It helps us give you a good browsing experience and improve the site. You can disable some or all cookies in your browser's privacy settings. Check your browser's help section for details. Disabling all cookies might break some parts of our Sites. Learn more about data collection and opt-out options at the Digital Advertising Alliance of Canada Opt-Out Tool.
LOG FILES
Like most websites, we store information in log files when you visit our Sites. This includes IP addresses, system configuration, referring page URLs, and language preferences. We use this to support our Sites internally and don't use it to identify you or build a profile.
SECURITY
We use appropriate technical and organizational measures to protect your information and regularly review our security to consider new technologies. No internet transmission is ever completely secure, so we can't guarantee the security of personal information you send us.
WHERE WE STORE USER INFORMATION
Crystalanchor has users worldwide. Information from our Services may be stored and processed in Canada, the United States, or other countries where we or our service providers operate. We might transfer your information across borders to countries with different data protection laws. When we do, we protect it under this Privacy Policy and applicable privacy laws. We've taken steps to ensure our service providers comply with legal frameworks for international transfers, including European Commission adequacy decisions, Standard Contractual Clauses, and applicable data privacy frameworks.
DATA RETENTION
We keep personal information only as long as necessary for the purposes we collected it, including legal, accounting, or reporting requirements. In some cases we may anonymize data so it can't be connected to you. We can use that anonymized data for any legitimate business purpose without notifying you.
USER RIGHTS
You have these rights regarding information we hold: Access. You can ask to see any information we've collected about you. Correction. You can ask us to fix inaccurate information. Erasure. You can ask to have your information deleted. Object or restrict. You can object to or restrict us from collecting your information. Data portability. You can get your personal information from us in a structured, commonly used, machine-readable format. Complain to authorities. You can file a complaint with a supervisory authority if you think we've violated your privacy rights. Withdraw consent. If you gave us permission to do something, you can take it back anytime. We'll handle these requests according to applicable law and legal exemptions. To exercise any of these rights, contact us using the details below.
CONTACT US
Questions about this policy or how we handle your or your child's information? Want to review or delete your personal information? Need to withdraw consent or restrict how we share your data? Reach out at support@crystalanchor.online.